Pete Celano, 5 September 2015
Consumers want choice … and an unimpeded view. In healthcare and everywhere else, they want High Convenience / Low Friction / Full Transparency.
The excellent Healthcare Dive talked about NS-LIJ’s bold move that occurred last week —
North Shore-LIJ is making the move to exceed patients’ growing expectations for transparency, the group says.
The group’s new “Find a Doctor” page will include feedback from patients about physicians primarily in the health system’s outpatient offices throughout the New York metropolitan area. It will not include specialists and hospitalists who only provide care in inpatient settings in the health system’s 19 hospitals.
And reviews are not coming to healthcare, they’re here:
- Angie’s List
NPR looked at reviews last month working with ProPublica. ProPublica got to peer inside Yelp’s database of 1.3 million health reviews. It’s interesting to see that much of the Cognitive Dissonance is relating to Labs–
|America’s Best Contacts & Eyeglasses||1,817||2.7|
As Supreme Court Justice Louis Brandeis (1916-1939) wrote:
“Publicity is justly commended as a remedy for social and industrial diseases. Sunlight is said to be the best of disinfectants; electric light the most efficient policeman.”